Successful launch of a track & trace system after just 2.5 months
Onboarding of five pilot customers in Sydney and Melbourne
High customer satisfaction among pilot customers using the solution
The track & trace system was developed in cooperation with etventure, enabling customers to track the delivery of their orders online. With this system, customers can call up customer-specific information online:
User Exploration & Ideation
Exploratory interviews were conducted to identify target groups – and their needs and pain points.
Based on the relevant pain points, the first ideas for prototypes (MVPs) were developed. In this example, the key pain point was production planning and resale uncertainty – due to the poor traceability of international deliveries.
Prototype Test & Validation
Different prototypes, such as an online quoting system for existing and new customers, and a track & trace system, were tested and validated directly with the target group.
MVP Market Launch & Roll Out
Implementation and testing of a first track & trace solution, followed by the handover of the solution for further development by the customer.
Logistics service provider
Global logistics service provider with more than 5,000 employees worldwide. The main business of the company is sea and air freight, focussing on the management of transport routes and customs clearance.
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