Digitization of the Customer Journey at Röhlig

Logistics

Röhlig

Full customer satisfaction through comprehensive transparency, a higher processing speed and more planning security for delivery processes – Röhlig benefits from this today through the expansion of digital touchpoints. Together with etventure, the in-house IT department launched the first version of a new Track & Trace system in just 2.5 months, which was used by five satisfied pilot customers after a short time.

Impact in numbers

Introduction of aTrack & Trace system with transparent shipment tracking

Onboarding of 5 pilot customers with positive feedback

2.5 months months for the successful launch of the first version of a new Track & Trace system

Röhlig, Case Study - Impression 01
Röhlig, Case Study - Impression 02
Röhlig, Case Study - Impression 02

As a globally active logistics company, digitization has been a fixed topic on our agenda for years. etventure is a professional sparring partner for us, who supports us with advice and support in the implementation of digitization projects.

Philip W. Herwig, Managing Partner

Customer

Röhlig is a global logistics service provider with an annual turnover of € 871 million (2017). The company has been an expert in international transport management for B2B companies since 1852.

Benefits for Röhlig and its customers

Röhlig Plattform
  • By digitizing the Customer Journey, Röhlig was able to reduce manual touchpoints and greatly increase the efficiency of delivery processes.
  • Within the Track & Trace solution, Röhlig offers its customers transparent shipment tracking and a direct contact function to Customer Service.
  • Digital process optimization serves Röhlig as the basis for further expansion throughout the company.

Discover your digitalization potential!

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Wibke Ellinghaus

Head of Project