Digitization of the Customer Journey at Röhlig



Through the expansion of digital touchpoints, Röhlig creates more transparency for its customers. Together with the in-house IT department, the first version of a new track & trace system was launched in just 2.5 months, which also ensures a higher processing speed and planning reliability within the scope of the delivery processes.

Impact in numbers

Introduction of 1 track & trace system with transparent shipment tracking

Onboarding of 5 pilot customers with positive feedback

2.5 months for successful launch of the first version of the track & trace system

Röhlig, Case Study - Impression 01
Röhlig, Case Study - Impression 02
Röhlig, Case Study - Impression 02

As a globally active logistics company, digitization has been a fixed topic on our agenda for years. etventure is a professional sparring partner for us, who supports us with advice and support in the implementation of digitization projects.

Philip W. Herwig, Managing Partner


Röhlig is a global logistics service provider with an annual turnover of € 871 million (2017). The company has been an expert in international transport management for B2B companies since 1852.

Advantages & Results

Röhlig Plattform
  • By digitizing the customer journey, manual touchpoints could be reduced and efficiency increased.
  • Within the track & trace solution, customers are offered a direct contact function to the customer service.
  • The digital process optimization is said to serve as a basis for the further expansion by Röhlig.

Discover your digitalization potential!

Enquire now about a free consultation.

  • This field is for validation purposes and should be left unchanged.

* Required field

Wibke Ellinghaus

Head of Project